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CNN 360 Anderson Cooper - Auto Insurance Part 1 Posted by: claimsreporter
Video duration: 432 seconds Anderson Cooper story about questionable auto insurance practices. Related: 360, allstate, anderson, auto, car, claims, cnn, cooper, farm, insurance, state |
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CNN 360 Anderson Cooper - Auto Insurance Part 2 Posted by: claimsreporter
Video duration: 444 seconds Anderson Cooper story about questionable auto insurance practices. Related: 360, allstate, anderson, auto, car, claims, cnn, cooper, farm, insurance, state |
![Nationwide Part 1: Adjustors Don\](http://img.youtube.com/vi/1h6u-obDgmo/2.jpg "Nationwide Part 1: Adjustors Don\") |
Nationwide Part 1: Adjustors Don't Show Posted by: claimsreporter
Video duration: 173 seconds No shows by the adjustor and a lack of follow up appears to be standard business practice by this insurance company. Related: accident, adjuster, auto, body, car, claims, drp, insurance, job, nationwide, preferred, repair, shop |
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USAA Delays Part 1: Used Parts Posted by: claimsreporter
Video duration: 137 seconds After getting in an accident, a couple is sent to a preferred body shop by USAA. Related: accident, adjuster, auto, body, car, claims, drp, insurance, job, preferred, repair, shop, usaa |
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The Safeco Paintjob Part 1 Posted by: claimsreporter
Video duration: 139 seconds After getting in a wreck, they take their car to one of Safeco's preferred body shops. Six months later, the paint on their bumper begins to peel. Related: accident, adjuster, auto, body, claims, job, paint, repair, safeco, shop |
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Nationwide Not On Your Side Part 1 Posted by: claimsreporter
Video duration: 70 seconds After many years as a nationwide client, this customer finds out that he is on his own when he has an accident and needs his insurance companies help. Related: accident, adjuster, auto, body, car, claims, drp, insurance, job, nationwide, preferred, repair, shop |
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American Family Marathon Part 1 Posted by: claimsreporter
Video duration: 177 seconds American Family persuades claimant to not use the shop of his choice, steering him into cheap shop that has him sign away his rights to factory parts. Shop performs a repair that it so shoddy, it causes a second accident. Related: accident, adjuster, american, auto, family, insurance |
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American Family Marathon Part 2 Posted by: claimsreporter
Video duration: 207 seconds American Family body shop fails to repair frame and axle on truck, causing a second accident. Adjuster persuades claimant to use another American Family bodyshop for second accident that also screws up the repair. Related: accident, adjuster, american, auto, family, insurance |
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American Family Marathon Part 3 Posted by: claimsreporter
Video duration: 132 seconds Jason finally takes his vehicle to the shop of his choice and American Family says they won't pay. He's told he may be without his truck for another 4 months. Related: accident, adjuster, american, auto, family, insurance |
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Nationwide Part 2: Used Parts or Nothing Posted by: claimsreporter
Video duration: 158 seconds Contrary to state law, and the customers demands the insurance company says it is going to use imitation and used parts to fix her car. Related: accident, adjuster, auto, body, car, claims, drp, insurance, job, nationwide, preferred, repair, shop |
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Nationwide Not on Your Side Part 2 Posted by: claimsreporter
Video duration: 103 seconds With his first claim in over 20+ years as a Nationwide customer he is called a liar and has to fight with an engineering firm to get his claim covered. Related: accident, adjuster, auto, body, car, claims, drp, insurance, job, nationwide, preferred, repair, shop |
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USAA Delays Part 2: Re-Repair Posted by: claimsreporter
Video duration: 302 seconds An independent appraiser discovers that the original body shop has done a sloppy repair. Related: accident, adjuster, auto, body, car, claims, drp, insurance, job, preferred, repair, shop, usaa |
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The Safeco Total Posted by: claimsreporter
Video duration: 155 seconds Joe takes his vehicle to a Safeco preferred body shop. A bad repair is done, never fixed, and eventually his truck is totaled out. Related: accident, adjuster, auto, body, car, claims, insurance, job, preferred, repair, safeco, shop, toyota |
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Jeff Vs. Safeco Part 1 Posted by: claimsreporter
Video duration: 144 seconds A Safeco customer runs into Jeff's truck causing thousands of dollars in damage. Safeco tells Jeff that if he doesn't use their captive body shop he'll have to go through his own insurance company. That's against the law. Related: auto, claim, insurance, repair, safeco, truck |
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The Safeco Runaround Part 1: Rental Car Games Posted by: claimsreporter
Video duration: 149 seconds Safeco trys to get customer to pull car out of shop they selected. Sets up second rental. Related: accident, adjuster, auto, body, car, claims, drp, insurance, job, preferred, rental, repair, safeco, shop |
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Jeff Vs. Safeco Part 2 Posted by: claimsreporter
Video duration: 151 seconds Two weeks after the accident and eight phone calls later, Safeco's adjustor shows up to look at Jeff's truck. Related: auto, claim, insurance, repair, safeco, truck |
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When Pink Pigs Come to Portland - Part 1 Posted by: claimsreporter
Video duration: 314 seconds After a driver insured by American Family Insurance hits the tow truck of a Portland-area body shop, a dispute arises over whether or not American Family will pay for a rental tow truck. Related: accident, adjuster, american, auto, call, family, insurance, phone, tow, truck |
![Geico Games Part 1: They Don\](http://img.youtube.com/vi/aC_gCzyE3Dg/2.jpg "Geico Games Part 1: They Don\") |
Geico Games Part 1: They Don't Really Care Posted by: claimsreporter
Video duration: 78 seconds I kept feeling rushed by the people at Geico. I was just another number to them. Related: accident, adjuster, auto, body, car, claims, drp, geico, insurance, job, preferred, repair, shop |
![David\](http://img.youtube.com/vi/o3VRNDW4exE/2.jpg "David\") |
David's Story Part 1 Posted by: claimsreporter
Video duration: 106 seconds David tangles with Safeco Insurance on how best to repair his 1997 Jeep Wrangler. Related: accident, adjuster, auto, body, claims, jeep, repair, safeco, shop, wrangler |
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Nationwide Part 3: Advice From the Insurance Commissioner Posted by: claimsreporter
Video duration: 94 seconds When the customer calls the state insurance commissioners office to file a complaint she is told that insurance companies leverage rental cars to get agreement on used or imitation parts. Related: accident, adjuster, auto, body, car, claims, drp, insurance, job, nationwide, preferred, repair, shop |
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Nationwide Not on Your Side Part 3 Posted by: claimsreporter
Video duration: 125 seconds After weeks of waiting for a claims adjustor to look at his truck, the customer is forced to wait over 4 hours at the shop while the adjustor looks at someone else's vehicle. Related: accident, adjuster, auto, body, car, claims, drp, insurance, job, nationwide, preferred, repair, shop |
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Body Shops Speak Out About Safeco Posted by: claimsreporter
Video duration: 147 seconds Recorded interviews with body shop owners on working with Safeco Insurance. Related: accident, auto, body, insurance, interviews, repair, safeco, shop |
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Nationwide Not on Your Side Part 4 Posted by: claimsreporter
Video duration: 118 seconds The government makes you have car insurance. We also have our home, motorcycles, and 3 vehicles fully insured with Nationwide, and I've never had to fight so hard to get what is owed us. Related: accident, adjuster, auto, body, car, claims, drp, insurance, job, nationwide, preferred, repair, shop |
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When Pink Pigs Come to Portland - Part 2 Posted by: claimsreporter
Video duration: 123 seconds The paperwork hits the fan as the body shop and American Family Insurance continue their dispute over the cost of the tow truck rental. Related: accident, adjuster, american, auto, call, family, insurance, phone, tow, truck |
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Jeff Vs. Safeco Part 3 Posted by: claimsreporter
Video duration: 130 seconds Safeco violates state law and follows through on its threat not to pay for all of the repairs. They seem to think that Jeff should pay for the materials necessary to fix his truck since he won't use Safeco's repair facility. Related: auto, claim, insurance, repair, safeco, truck |
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