Call Centers and Prospect Follow Up

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What if you could stay on top of follow up and keep those valuable sales? Is it possible? It surely is. Call centers perform beautifully for this job. Let’s look at how it works.

Anyone is sales know that follow up is the one most important aspect of closing. The ideal time to follow up is immediately after the initial contact. However, unless you want to be on call 24/7, you cannot always be available. You risk losing a prospect due to their interest waning with the delay. The call center can be there when you are not able to be available.

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Statistics have proven that it takes at least seven times of presenting something before a person accepts it. They should be spaced over a period of time to be the most effective. The idea should also be presented in different ways. The most important aspect of that, though, is presenting it consistently. Call centers can be invaluable with this task.

The most difficult part of consistent follow up is probably remembering to do it. Consistency is vital to effectiveness. Call centers can remind you on a consistent basis or they can actually do the follow up for you. Either way, they insure consistency.

What are some important aspects to consider when looking at a call center? There are some vital ones that any call center you hire should have. One is the availability for immediate follow up after initial contact by a prospect. You do not want to spend time and money getting your website up to bring in contacts, and then have them cool before you can get to them.

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Another aspect that is import is seamless operation. It should appear as if your company is actually receiving the contact information or phone message. It should appear as if you have a crew of employees at your disposal, which in effect you do have.

Distribution of your sales materials in the manner you specify is also paramount. You have to know that they will give the prospects the materials as you planned. The importance of having a specific order and materials you provide in the hands of your prospects cannot be stressed enough.

How do you feel about sifting prospects to find those few jewels that are ready for your product or service? You probably would rather do something else. Calling on prequalified prospects is so much easier. With the call center, that is what you get.

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What if you could come across to your prospects as an expert in their field, with answers to their concerns? Wouldn’t that make your job so much easier? Sure it would. And with a call center working for you, that is exactly what can happen.

A good call center should do all the above and more. You should be assured that all the above conditions and more would be met. They should have a program where you get an immediate response system tied to your website that contacts the prospect immediately. They should also work as your employee to set up appointments and to portray you as the expert with ready answers. They should remind you of future follow up or actually do the follow up for you if you opt for that.

Choose a company that gives you all the options above. Poor follow up is worse than no follow up. Make sure the company you consider can deliver what you need.

One of the best call centers I’ve found is: My Phone Room. You can find all the information you need, and get free online income training by visiting my blog at: Stephen Huston.com

categories: call centers,call my leads,call your leads,my phone room

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